Cancellation and Rescheduling Policy

Please give at least 24 hours’ notice to cancel or reschedule a training session. With sufficient notice, your payment or session credit will remain available for a future booking.

Cancellations made less than 24 hours before the scheduled start time and missed appointments will count as a used session. For prepaid individual sessions, the payment will be retained. No additional cancellation fee will apply.

Late arrivals will finish at the originally scheduled end time.

If Bryant Basketball cancels a session because of trainer availability, weather, or gym closure, you may reschedule without penalty. If a suitable replacement cannot be arranged, we will refund the amount paid for that session or restore the package credit.

We understand emergencies happen. Exceptions for sudden illness, injury, or emergencies may be considered individually. Please contact Braden as soon as possible.

To cancel or reschedule, use your booking confirmation link or contact Braden directly by text or email.